Refund policy

Return, Refund & Exchange Policy

At JAZZBA, every piece is made to bring a little extra boldness to your wardrobe. We want you to love what you order! Please read our policy carefully before placing your order.

1. No Returns & No Refunds

All purchases made on JAZZBA are non-returnable and non-refundable. Once an order has been placed and delivered, we do not offer returns or refunds for any reason, including change of mind, incorrect size selection, personal preferences, or any other reason.

2. Exchange Policy

We offer exchanges only, subject to the following conditions:

  • Exchange requests must be raised within 24 hours of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.

  • The product must not have any stains, damage, perfume marks, or signs of wear.

  • Exchanges are subject to product availability.

  • Products purchased on sale or under special promotional offers may not be eligible for exchange.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs or an unboxing video for verification.

Once verified, JAZZBA will review the issue and arrange an appropriate resolution in accordance with applicable consumer laws.

4. Exchange Shipping Charges

Shipping charges for exchanges due to size or preference-related reasons may be borne by the customer. If the exchange is required due to a verified error on our part, we will assist with the appropriate resolution.

5. How to Request an Exchange

To request an exchange, contact us through our official customer support email or Instagram page with:

  • Your order number

  • Reason for the exchange

  • Clear photographs of the product, where applicable

Our team will review your request and guide you through the exchange process.

6. Important Note

Please check your size, product description, colour, and other details carefully before placing your order.

JAZZBA reserves the right to review exchange requests and reject requests that do not meet the conditions stated above, subject to applicable consumer protection laws.

No returns. No refunds. Exchanges only. That's the JAZZBA policy.

For any questions, please contact us through our official customer support channels.